Customer Service

  • Privacy Policy

    At Collective Vision, we are committed to protecting your privacy. We use the information we collect only to assist us in processing orders. Please read on for more details about our privacy policy.

    The Information We Collect: Collective Vision collects from you only the necessary information, such as name, email address, address and payment information, to process orders.

    We Do Not Share Your Personal Information: Collective Vision does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

    Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

    Use of Cookies: uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

    Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

  • Shipping and Returns Policies

    All orders are shipped via US postal service, first class or priority mail.  We do not ship outside of the US.

    We guarantee your complete satisfaction.  If you are not completely happy with your purchase we will send you a replacement set free of charge or refund your order.

    Some of the card packs are collated by hand by humans so occasionally there is an error.  If your card pack is missing a card, let us know and we'll gladly make it up to you by including extras in your next order or sending you the missing cards.  Thank you for your understanding in these situations.